Delivery Information

Customers who are on one of our standard local delivery routes (in Bedfordshire and certain surrounding counties) will have deliveries on set days. Customers further afield will have deliveries via courier. Please contact us if you are unsure as to which applies to you.

There is no formal minimum order value for local delivery on our own transport, although it would be helpful if you could make the order value as reasonable as you possibly can.

Other deliveries should be for a minimum value of £150. Carriage will be charged at a fixed £22.50 (exc VAT) For deliveries Mainland England and Wales ONLY,  on orders up to the Carriage Paid Order values shown in the table below.

All other areas should contact us for a carriage charge.  

Northern Ireland & Eire: £105.00 (exc VAT) 

How much will I get charged for delivery ?

Delivery is FREE providing you can meet the following order values for the specified areas:

Mainland England & Wales: £325.00 ex. VAT
Scotland (Borders) & Post Codes: SA, PL, TA, TD, TQ, TR: £500.00 ex. VAT
Post Codes: AB, DD, IV, KW, PA, PH £600.00 ex. VAT
Northern Ireland & Eire: £700.00 ex. VAT
Offshore: P.O.A.


How can I pay for my order ?

We prefer payment by BACS or Faster Payments (please call for bank details). We also accept cheques. We do not currently accept card payments.

How long will delivery take and what happens if I order something that's not in stock ?

We aim to despatch orders within 48 hours of cleared payment being received (proforma invoices) or the order being processed (account customers).

If we are, for any reason, unable to fulfil part of your order, we will send the in-stock items to you in accordance with our standard terms, and the balance may be placed on 'back order' with you or may be considered cancelled depending on the individual circumstances. We will clarify the situation with you on sending out the in-stock goods.

What do I do if I receive a damaged item ?

In the unlikely event of any damaged goods being received they must be reported to our head office as soon as possible by emailing or by calling 01462 815731.

Are you able to export overseas ?

We may be able to export goods depending on the volume of the order, but would welcome any such enquiries and discuss them individually.