Customers who are on one of our standard local delivery routes (in Bedfordshire and certain surrounding counties) will have deliveries on set days. Customers further afield will have deliveries via courier. Please contact us if you are unsure as to which applies to you.

There is no formal minimum order value for local delivery on our own transport, although it would be helpful if you could make the order value as reasonable as you possibly can.

We are currently trialling a lower minimum order for carriage paid, with a £100 minimum. The following terms and conditions apply:

  • Large items are excluded: Spinners & Stakes, Garden Benches, Wall Art, and Firescreens.
  • England, Wales, and south Scotland only.
If you're in the Scottish Highlands or Islands, or in Ireland, or you wish to order items not covered by this CPO, please get in touch with us using the contact details below. If we can still accommodate the £100 CPO, we will.
If not, we'll let you know the lowest CPO or charge possible for your area / products.
All items can be ordered in singles - there's no requirement for box quantities.


How can I pay for my order ?

We prefer payment by BACS or Faster Payments (please call for bank details). We also accept cheques. We do not currently accept card payments.

How long will delivery take and what happens if I order something that's not in stock ?

We aim to despatch orders within 48 hours of cleared payment being received (proforma invoices) or the order being processed (account customers).

If we are, for any reason, unable to fulfil part of your order, we will send the in-stock items to you in accordance with our standard terms, and the balance may be placed on 'back order' with you or may be considered cancelled depending on the individual circumstances. We will clarify the situation with you on sending out the in-stock goods.

What do I do if I receive a damaged item ?

In the unlikely event of any damaged goods being received they must be reported to our head office as soon as possible by emailing or by calling 01462 815731.

Are you able to export overseas ?

We may be able to export goods depending on the volume of the order, but would welcome any such enquiries and discuss them individually.